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Complimentary resources

Client voice - a high performing team development and coaching journey 

I have the pleasure of being a contributing author in the “Team Coaching Handbook” editors: Clutterbuck, Murphy, Turner (in press).  My chapter outlines the good, bad and unexpected experiences of supporting a team at St John with their development journey over a 12-month period.  I was an internal coach at the time, reporting to the team leader, which makes the story even more intriguing.


Who better to tell you about that journey (and summarise key points in the book chapter) than the client himself!  Gary Connolly (Deputy Chief Executive Finance and Insights St John, New Zealand) talks about his own and the team's  development journey in the following series of 10 short videos.

(Use of these video's outside of this website is prohibited without express permission of Positive Growth Consulting Limited)

Video #1

Why take the team on a

development and coaching journey?

Video #2

Why use an internal coach?

Video #3

How did the team take up the process?

Video #4

What is the leaders role?

Video #5

How important is the relationship

between leader and coach?

Video #6

How  did the team change over the development journey?

Video #7

How did the leader change over the journey?

Video #8

How was success measured?

Video #9

What were the learnings?

Video #10

What is next for the team?

Coaching key to implement successful change

Coaching is the most effective way to implement successful change initiatives according to new research released by the International Coach Federation and Human Capital Institute.


Key points:

  • Organisations are going through multiple changes at the same time (technology, culture, processes and leadership).

  • The frequency and intensity of change is increasing.

  • Leadership today is really about leading change.

  • The success or failure of change is determined by: communication, leadership and resilience. All great focus areas for coaching.

  • The most effective change initiatives use a coaching approach for individuals/groups impacted by change and most importantly leaders leading the change. Why? Because coaching is completely bespoke, helps create options and increases emotional intelligence.


The full research article is attached. 

Reference: HCI and ICF Building a Coaching Culture for Change Management, 2018

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